How FSU increased retention of first-generation, low-income students by 11.3%

About: Florida State University (FSU) enrolls 31,000 undergraduate students and has a six-year graduation rate of 80%. The Center for Academic Retention and Enhancement (CARE) is FSU’s central office for preparing, recruiting, and ensuring the success of first-generation, socioeconomically disadvantaged students. CARE currently serves approximately 1,500 students.

Challenge: In analyzing the progression of CARE students, FSU recognized a significant drop-off in the retention of sophomores. FSU needed to more effectively and efficiently integrate student academic information into the individualized attention CARE provides.

Solution: FSU now requires all CARE sophomores to participate in College Life Coaching. Coaches use EAB Campus to enhance their impact and improve the overall experience for these students.

Impact: The most dramatic outcome of College Life Coaching for CARE sophomores has been a significant increase in retention from sophomore to junior year, with the largest gains coming in the last two years as FSU began using EAB technology.

Learn more about FSU's strategy in the case study compendium

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